A Note From FedEx: Service and safety are our top priorities as we continue to deliver much-needed goods and supplies in a challenging environment.
Online shopping and shipping is at an all-time high. Record high volumes of e-commerce orders, COVID 19 closures and weather-related events may cause delivery delays. We apologize for any inconvenience this may cause you! Know that your orders are important to us, and we’re doing all we can to deliver as quickly as possible.
- We only ship within the contiguous USA, and are not able to ship internationally or to Military APO/FPO addresses.
- We are unable to ship to PO Boxes.
- For worldwide shipping and inquires, go HERE.
We process orders Monday – Friday, and usually ship within 1-2 business days!
Orders are shipped from Washington state, via either FedEx or USPS. Most items will ship via FedEx, and tracking information will be emailed to the address provided with your order. Be sure to provide a good email address with your order, and give your spam folder a quick check for the email! If you do not receive it, please contact us at CustomerCare@AllenDesignsStudio.com.
Replacement pieces and smaller items are usually shipped via USPS, and should arrive to you within 14 business days. We always do our best to email tracking, but some of the smaller packages are unable to be tracked.
If you have any questions about your order, please email Office@AllenDesignsStudio.com.
Estimated shipping times have been impacted by COVID-19. Please allow extra time for your shipment to arrive. Thank you!
Sending a gift?
Yes, you are able to have items ship to a friend or family member! Simply specify a different address from your billing address at check out. We never include prices in the box, don’t worry! If you would like a note included, please leave it in the Notes section when placing your order!
Do you live in the Portland-Metro area?
You are welcome to pick up your order if you are local! Curbside Pickup is available from 10am – 3:45pm M-F at our Vancouver, WA office! If you would like to place an order for curbside pickup, please place your order online and select “Curbside Pickup” during checkout! We will email you as soon as your order is ready!
Click here for more info on our studio, and to find details on how to pick up from us.