Defects and Returns
Did your items arrive broken in shipment?
ALL ITEMS DAMAGED IN SHIPPING must be reported to firstname.lastname@example.org within 48 hours of arrival to you. Please take a picture of the damaged shipping box and/or product box and broken product and include this in your email. Allen Designs will have to file a complaint with FedEx, and will need photograph proof. Thank you for your help and understanding. Please see these example photos below:
Did your item break after arrival?
Please email CustomerCare@AllenDesignsStudio.com
We may have replacement parts available for a small fee.
Is the mechanical portion of your product not working?
Please visit our troubleshooting page for more information!
IN ALL RETURN SITUATIONS:
You are required to have a return authorization number from Allen Designs for any returned items.