***FREE SHIPPING on all Retail Orders $50+***

***We’ve adjusted pricing to include FREE SHIPPING on all Retail Orders $50+***

Defects and Returns

Defects and Returns

Did your items arrive broken in shipment?

ALL ITEMS DAMAGED IN SHIPPING must be reported to customercare@allendesignsstudio.com within 48 hours of arrival to you. Please take a picture of the damaged shipping box and/or product box and broken product and include this in your email. Allen Designs will have to file a complaint with FedEx, and will need photograph proof. Thank you for your help and understanding. Please see these example photos below:

Allen Designs Studio

Allen Designs Studio

Allen Designs Studio

Did your item break after arrival?

Please email CustomerCare@AllenDesignsStudio.com
We may have replacement parts available for a small fee.

Is the mechanical portion of your product not working?

Please visit our troubleshooting page for more information!

IN ALL RETURN SITUATIONS:

You are required to have a return authorization number from Allen Designs for any returned items.

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